Contact Us

Thank you for being apart of Aurora Pets.

If you have any questions which are not answered by our FAQ's, please contact our online customer services team who are available to assist you. This excludes all UK Bank Holidays.

For customer questions or queries, please contact Aurora Pets Customer Services on 01622 436501 in the UK or Phone +44 1622 436501 outside the UK, or email us at

We aim to reply to you within 4 hours inside business hours.

Business hours: 10:30 am - 5 pm Monday - Thursday. 10:30 am - 3:30 pm on a Friday. (Excluding UK Bank Holidays)

Please note we will be closed for the day on Friday 4th June 2021, so any orders placed after 12pm on Thursday will be packed and sent on Monday 7th June 2021.

Emails and contacts will be answered the next working day outside of these hours.