Contact Us

If you have any questions which are not answered by our FAQ's, please contact our online customer services team who are available to assist you. This excludes all UK Bank Holidays.

For customer questions or queries, please email us at sales@aurorapets.co.uk.

We aim to reply to you within 4 hours inside business hours.

Business hours: 10:30 am - 5 pm Monday - Thursday. 10:30 am - 3:30 pm on a Friday. (Excluding UK Bank Holidays)

Emails and contacts will be answered the next working day outside of these hours.