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Thank you for being part of Aurora Pets.

If you have any questions which are not answered by our FAQ's, please contact our online customer services team who are available to assist you. This excludes Easter Sunday and Christmas day.

For questions or queries, please contact Aurora Pets Customer Services on 01622 436501 in the UK or Phone +44 1622 436501 outside the UK, or email us at

We aim to reply to your enquiry within 4 hours inside business hours.

Business hours: 9am - 6pm Monday - Friday

Emails and contacts will be answered the next working day outside of these hours.


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