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Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the warehouse for despatch on the same business day for orders placed before 3pm. Courier orders placed before 11:30am will be dispatched same business day.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. UK delivery depending on selected service, takes from 1-3 business days for express services and up to 5 business days for standard or free shipping. International delivery usually takes up to 10 business days for standard shipping options and up to 3-5 business days on express services depending on location.
  • All shipping is tracked and signed for your security
  • Orders cannot be cancelled once confirmation has been received of order acceptance but we may be able to cancel if cancellations are sent quickly enough.
  • To receive updates via phone such as courier notifications we ask for your telephone number, we do not share any personal information outside of Aurora Pets business process and information requested is only to improve the service we provide to you.

Bank Holidays may affect shipping times but we always endeavour to get your items to you as quickly as possible.

If you have any specific shipping questions or requirements please drop us an email -

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